MEDICAL INSURANCE & FREQUENTLY ASKED QUESTIONS

---

If you are experiencing hair loss due to chemotherapy, alopecia, or another medical condition, your wig may qualify for insurance reimbursement as a cranial prosthesis.

Ruby’s Wig Salon is an independent, out-of-network provider. We do not bill insurance companies directly or accept assignment of insurance benefits. Payment in full is required at the time of purchase.

Customers are responsible for submitting their own insurance claims and requesting reimbursement directly from their insurance provider.

Ruby’s is happy to assist by providing an itemized paid receipt and appropriate supporting documentation. Insurance coverage, prior authorization, and reimbursement amounts vary by policy and do not guarantee payment.

If you are seeking insurance reimbursement for a cranial prosthesis (medical wig), the following steps may help simplify the process. While Ruby's Wig Salon is not an in-network insurance provider, we can provide documentation and general guidance to assist you in seeking reimbursement under your insurance policy.

Ask your physician to write a prescription specifically for a Cranial Prosthesis. This terminology is often recognized by insurance companies when reviewing reimbursement requests for hair loss related to medical conditions or treatments. 

Before making your purchase, contact your insurance provider and ask:

• Is a cranial prosthesis covered under my policy?
• What documentation is required for reimbursement?
• Are there coverage limits, deductibles, or exclusions?
• Is pre-authorization required?
• What claim forms or procedures should I follow?
• Does my insurance policy allow reimbursement for a cranial prosthesis purchased from an out-of-network provider?
• Can I pay the provider directly and submit a paid invoice for reimbursement myself?

Visit Ruby's Wig Salon to explore our selection of wigs, toppers, and hair replacement solutions. Our experienced consultants will help you find the style, color, and fit that best meets your needs.

 Payment in full is required at the time of purchase. Ruby’s will provide an itemized paid invoice and appropriate supporting documentation for your insurance reimbursement claim.

Submit your prescription, paid invoice, and any other required documentation directly to your insurance provider according to their reimbursement procedures.

Please confirm with your insurance provider that your plan permits member-submitted claims for purchases from out-of-network suppliers.

Ruby’s Wig Salon is an independent, out-of-network provider. We do not file insurance claims and do not bill insurance companies or accept direct insurance payments. All purchases must be paid for in full at the time of purchase.

All wigs and cranial prostheses must be paid for in full at the time of purchase.

Customers are responsible for submitting their own insurance claims and obtaining reimbursement directly from their insurance provider. Ruby’s can provide appropriate documentation to assist with reimbursement requests.

Insurance approval, including out-of-network authorization, does not guarantee reimbursement or change Ruby’s payment requirements. Coverage decisions, deductibles, claim procedures, and reimbursement amounts are determined by each customer's insurance policy.

Ruby’s does not bill insurance companies or accept direct insurance payments. All purchases must be paid for in full at the time of purchase.

Yes, we strongly recommend making an appointment to ensure availability. You can do so by calling us at 713-464-3767.

Yes, we welcome walk-ins. We understand that your needs can be immediate, and if a specialist is available, we will assist you right away. If we are with scheduled clients, we will do our best to accommodate you as soon as possible—typically within about 30 minutes, depending on the day’s schedule. 

We offer a curated selection of trusted wig brands, including Jon Renau, Noriko, René of Paris, Amore, Tony of Beverly, Henry Margu. If you’re looking for Raquel Welch, we’re happy to special order it for you. 

Our licensed cosmetologists have a minimum of 35 years of experience in hair and wigs, with some exceeding 50 years. We specialize in working with medical hair loss, including chemotherapy, alopecia, and thinning conditions, providing knowledgeable, compassionate care in a private setting.  

Yes, we provide full styling services on all of our wigs. Our licensed cosmetologists specialize in working with medical hair loss and can cut, trim, thin, and style both synthetic and human hair wigs. We also perform fit adjustments to ensure a secure, comfortable, and natural look. 

Yes. Ruby’s Wig Salon offers discreet wig consultations and fittings. Our styling stations have privacy curtains that can be closed upon request, providing a comfortable, semi-private setting for customers experiencing medical hair loss.